The difference you need, for the difference you make.
From essential help to strategic partnership, our tiered support options are built to match your school’s needs.
The difference you need, for the difference you make.
From essential help to strategic partnership, our tiered support options are built to match your school’s needs.
Basic digital-first support package with essential tools and resources.
Comprehensive support with access to virtual enablement sessions, courses and services.
Designed for schools with complex needs, the Premium Plan provides hands-on support, priority response times and access to our exclusive professional services catalogue.
Essential
Just need guidance here and there? Use our AI helpbot and self-service guides.
Standard
In need of regular training and 24hr support? Access virtual enablement, self-paced courses and global coverage.
Premium
Need strategic oversight and hands-on help? Get priority training, success planning, event invites, exclusive services and priority responses.
| Service | |||
|---|---|---|---|
| AI Helper & Knowledge base |  | | |
| E-mail Support | | | |
| Asynchronous Courses | |  | |
| 24hr Cover & Phone Support | | | |
| Personalised Virtual Training | | | |
| Professional Services | | | |
| Facilitated Professional Learning | | ||
| Success Planning & Hands-On | | ||
| Priority Response | |
We cover the Essentials
Essential Support is our commitment to every school with a strong foundation of care & guidance
| Subscription Services | Standard * includes Essential | Premium * includes Standard |
|---|---|---|
Support Service Daily help for your entire community | Expanded
| Fast-Tracked Support
|
School Experience Manager (SEM) SEM Guidance for long-term success | Account Manager
| Enhanced Access
|
Virtual Training Product navigation for admins & faculty | Annual Credits
| Fully Included
|
Professional Development Upskill your team | Asynchronous
| Expanded
|
Professional Services From large scale projects to admin tasks | Basic Services
| Expanded
|
Faria Community & Events Workshops, conferences, forums | General Access
| Priority Access
|
Strategic Success Planning Guided by Subject Matter Experts | Exclusive
| |
| Download PDF | Download PDF |
Learn about our new service offering, Essential, Standard and Premium Support, and choose the right plan for your school.
Watch a 2min Overview Read the QuickStart Guide
From China to Colombia, our follow-the-sun model ensures coverage across all regions.
Our teams understand both the tech and your curriculum. We don't just solve issues, we help you move forward.
Using more than one Faria product? Our team works together behind the scenes to support your school seamlessly, saving you time and avoiding repeat explanations.
FariaLearn offers recurring or on-demand options to access asynchronous courses or facilitated professional learning.
Premium support: Includes dedicated coaching hours. Speak to our team to tailor your training plan.
Standard support: Access Staff Certification and Technical Skills courses to deepen understanding and reinforce learning.
Essential support: Get started with self-paced “How-To” courses designed for staff onboarding and foundational knowledge.
Support your faculty teams with ongoing virtual training. Choose from monthly topics, technical hours, and access to our global learning community.
Premium support: Unlimited virtual sessions with priority booking. Schedule with just 24 hours’ notice.
Standard support: Includes a set number of virtual hours for flexible training. Additional hours available on demand.
Essential support: Access topic-based sessions through our global Enablement Calendar. Purchase training hours as needed.
Our in-house Standards and Data Services team partners with you to deliver tailored projects based on your school’s goals. Submit a request, confirm the scope, and we’ll take care of the rest.
Premium support: Full access to the Success Services catalogue with priority scheduling.
Standard support: Access to our Data Services offerings, including data imports and exports.
Essential support: Get started with core services like account setup and user imports.
99.8% system uptime
A 24-hour max response time for all support requests
A pledge to protect privacy and safeguard data with daily local backups
SSL-encryption for all subdomains
