The difference you need, for the difference you make.
From essential help to strategic partnership, our tiered support options are built to match your school’s needs.
The difference you need, for the difference you make.
From essential help to strategic partnership, our tiered support options are built to match your school’s needs.
Basic digital-first support package with essential tools and resources.
Comprehensive support with access to virtual enablement sessions, courses and services.
Designed for schools with complex needs, the Premium Plan provides hands-on support, priority response times and access to our exclusive professional services catalogue.
Support with guidance and growth. Includes everything in the Essential plan, plus:
Foundational support included in your subscription
Expert help, tailored to your journey. Includes everything in the Standard Plan, plus:
| Support features |  Essential |  Standard |  Premium |
|---|---|---|---|
| E-mail Support |  | | |
| Virtual knowledge base | | | |
| System Uptime Guarantee | | | |
| Resource Library | | |  |
| Virtual Training |  | | |
| Professional Services | | | |
| Asynchronous Courses | | | |
| Facilitated Professional Learning | | | |
| Extended Regional Availability | | | |
| Dedicated Contact Options | | | |
| Elevated Support Response | | ||
| Success Planning and Account Assistance | |
Included Priority / Full Access Purchase as needed Learn about our new service offering, Essential, Standard and Premium Support, and choose the right plan for your school.
From China to Colombia, our follow-the-sun model ensures coverage across all regions.
Our teams understand both the tech and your curriculum. We don't just solve issues, we help you move forward.
Using more than one Faria product? Our team works together behind the scenes to support your school seamlessly, saving you time and avoiding repeat explanations.
FariaLearn offers recurring or on-demand options to access asynchronous courses or facilitated professional learning.
Premium support: Includes dedicated coaching hours. Speak to our team to tailor your training plan.
Standard support: Access Staff Certification and Technical Skills courses to deepen understanding and reinforce learning.
Essential support: Get started with self-paced “How-To” courses designed for staff onboarding and foundational knowledge.
Support your faculty teams with ongoing virtual training. Choose from monthly topics, technical hours, and access to our global learning community.
Premium support: Unlimited virtual sessions with priority booking. Schedule with just 24 hours’ notice.
Standard support: Includes a set number of virtual hours for flexible training. Additional hours available on demand.
Essential support: Access topic-based sessions through our global Enablement Calendar. Purchase training hours as needed.
Our in-house Standards and Data Services team partners with you to deliver tailored projects based on your school’s goals. Submit a request, confirm the scope, and we’ll take care of the rest.
Premium support: Full access to the Success Services catalogue with priority scheduling.
Standard support: Access to our Data Services offerings, including data imports and exports.
Essential support: Get started with core services like account setup and user imports.
99.8% system uptime
A 24-hour max response time for all support requests
A pledge to protect privacy and safeguard data with daily local backups
SSL-encryption for all subdomains
