Terms, Policies and Agreements

Service Level Agreement

What is the Service Level Agreement?

The Service Level Agreement is our commitment to customers using CurriculumTRAK regarding the service we will provide. Please get in touch using the contact details below if you have any questions about this agreement.

 We support:

1. Setup
2. Initial Configuration of the CurriculumTRAK system, including:
   a. Courses & Teachers Import
   b. Template set-up
3.  Initial 4 hours of trainings
4. Technical support requests
5. Providing national sets of educational standards, based on copyright availability
6. Bug Fixes

 We guarantee:

1. 99% system uptime
2. A next business day max response time for all support requests
3. A pledge to protect privacy and safeguard data with daily local backups
4. SSL-encryption for all sub-domains

 We do not support:

1. Network issues (e.g., Internet access failure)
2. E-mail Administration
3. Administrative Tasks (e.g., Reviewing your teacher’s curriculum)

Planned maintenance (down-time) related to the Services will be communicated to the School on prior written notice. The School acknowledges that in certain circumstances, such as security threats, or where emergency or otherwise unplanned maintenance is required, CurriculumTRAK may only be able to provide the School with very short notice periods, or no notice being given by CurriculumTRAK at all.

Questions & Contact Information

Any questions about this Service Level Agreement should be addressed to: sales@curriculumtrak.com or by mail to: CurriculumTRAK, Suite 1200, 121 SW Salmon Street, Portland OR 97204, USA.